Postage & Returns


We aim to dispatch the next 2 working days after your order is made.

Sass & Me will post out standard 2nd Class with a delivery time for 4-6 working days or 1st class if you have chosen that option with 1-3 working days.

We also have a next day guarantee signed for option at checkout for an additional cost, this is not available for weekend delivery.

Overseas Shipping

Sass & Me will ship standard international delivery and we accept no responsibility for lost parcels, duty fees or delays with customs.

All overseas sales are final.

 Returns -

We want you to love our shoes just as much as we do but if for whatever reason you are not happy with your purchase we do offer returns, please see below.

Full Price Items: You must make contact with us within 14 days of receiving your product and must be returned within another 14 days of said contact.

A refund will be issued within 14 days of receiving them back. 

Return postage cost is the responsibility of the customer.

 Sale Items -

May be returned within 7 days of purchase for exchange for store credit. The credit will be the same amount as the sale purchase minus the postage.

Seconds Sale -

All items are non refundable or available for exchange, these items are sold at a discounted price on the basis they have slight damage.

Exchanges -

If you need to exchange your purchase for a different style or size you will be charged an additional £2.50 postage cost for the item to be resent out to you.

 Please Note: All shoes must be returned in original condition, unworn and in their boxes.