We aim to dispatch in the next 3 working days after your order is made, this may be longer on launch / restock /sale days.
Sass & Me will post out tracked 48hr with Royal Mail, this is extended on the turnaround time.
Sass & Me will ship tracked international delivery, we accept no responsibility for duty fees or delays with customs.
All overseas sales are final.
Returns / Exchanges -
We want you to love our shoes just as much as we do but if for whatever reason you are not happy with your purchase we do offer exchanges of size / style.
You must make contact and return within 14 days of receiving your product and they must be unworn, unmarked and in the original packaging.
We do not offer refunds, exchange is offered or credit note only which is valid for six months.
Return postage cost is the responsibility of the customer.
Sale Items -
May be returned within 10 days of purchase for an exchange or store credit. The credit will be the same amount as the sale purchase.
Seconds Sale -
All items are not available for exchange, these items are sold at a discounted price on the basis they have slight damage.